CRM Software Development Services
At SysGears, we craft bespoke customer relationship management software that equips businesses with the tools they need to succeed in all their client-facing interactions. From marketing insights to feedback collection, we can help you digitize your workflows and build long-standing connections with your customers.
Operating in the IT market since 2010, SysGears is a software development company with extensive cross-industry experience that bridges technical excellence and business insight. We commit to understanding the unique business needs of each project, ensuring our experts deliver solutions that bring tangible value. CRM software we develop accomplishes that by consolidating customer data, synchronizing cross-department work, and providing insights into customer buying patterns. The top-quality, custom-tailored software we create helps SMBs and large enterprises optimize their processes, improve productivity, and stay ahead of the competition. Let us help you create precisely the solution you need with our CRM development services!
CRM Software In Numbers
$101.41 billion
market value
$262.74 billion
expected value by 2032
14.6%
CAGR 2025-2030
32.3%
North America market share
Sources: Fortune Business Insights, Grand View Research
What Benefits CRM Software Brings You
With Statista market analysts highlighting a growing demand for CRM software worldwide, SysGears presents itself as a reliable development partner, helping businesses anywhere equip themselves with custom-tailored solutions. The core benefits of CRM systems are improvements to customer retention, automation of routine workflows, and data-driven decision-making.
CRM software provides you with a centralized space for all your customer data, improved collaboration across departments, and tools to deliver a personalized experience. These features help strengthen loyalty and drive repeat business. Financially, they increase each customer’s lifetime value.
Improved Decision-Making
A CRM solution provides data-driven insights into your customers’ buying patterns, needs, and preferences, helping you forecast sales and plan campaigns for maximum effect. It can also visualize analytics in a convenient format, giving you complete visibility into the ROI your customer relationship operations deliver.
Optimize Workflows
A digital CRM system allows you to automate various business processes, including workload assignment, 24/7 inquiry response, lead qualification, resolution of common customer service issues, and more. This enables you to both enhance the daily efficiency of your operations and free your team from repetitive work.
CRM Software Development Services We Offer
SysGears provides full-cycle development of custom CRM solutions of any scale. We will take care of every project stage, including concept refinement, design, software engineering, QA, product deployment, and post-release updates. Whether you require a lightweight price control solution or a comprehensive customer relationship management system, our team can develop a bespoke platform that brings you closer to your customers with the functionality you need to succeed.
SysGears crafts user interfaces and experiences that streamline software adoption and the day-to-day handling of customer relationship operations. This way, your experts can efficiently manage sales processes, marketing campaigns, and customer service issues with the support of a great UI/UX that places key elements exactly where they’re needed, improves labor performance, and aligns with your brand identity.
SysGears experts in business and technical consulting provide a range of services to support you in your digitization efforts. Depending on the type of assistance you need, we can help you refine a product concept, develop a project strategy, give technical guidance on digital transformation, or help adopt specific new technologies. Our software consulting services help you efficiently utilize time and resources as you move to develop CRM software.
SysGears provides software audit services to improve your CRM solution, whether it’s a work in progress or a released product. We can conduct an audit of your development process, software architecture, code quality, QA processes, UI and UX, or all of the above. Our comprehensive assessment will help you raise the quality of your software solution, identify development bottlenecks, and eliminate unnecessary expenses.
SysGears provides legacy software modernization services to ensure your existing solution keeps up with shifting industry demands. We can replatform, rearchitect, or rebuild your CRM system, and integrate it with existing business software in your ecosystem (e.g., accounting and communication platforms) to streamline data exchange. By modernizing it, we can make sure that the software you already use continues to deliver value tomorrow and stays competitive with recent releases.
SysGears offers expert QA with a holistic approach to the testing process, as our professionals are capable of assessing any aspect of your CRM solution. We thoroughly evaluate functionality, security, user experience, and performance of your software, presenting our findings to your team. This allows you to eliminate any defects promptly and ensure your software runs optimally, bringing maximum benefit to your customer relationship processes.
CRM Software Features
CRM solutions can be as varied as the companies that use them. We can develop a system that improves the exact aspects of customer relationship management that you are looking for.
Marketing
Manage and plan time- or event-triggered advertising campaigns across various channels to attract new customers and re-engage existing ones.
Lead Generation
Streamline your inbound and outbound lead generation efforts with custom tools, AI support, and data analytics software to attract more interest to your business.
Sales
Manage customer profiles for all of your products or services, filter leads to prioritize qualified ones, and implement reminders on when to re-engage clients based on prior interactions.
Customer Service
Build a user-focused customer service center with an AI assistant and self-service options for common issues and inquiries, as well as automatic case routing to appropriate teams for more complex problems.
Call Center Software
Set up an AI responder as the front line of your call center, automate call redirection to appropriate customer service specialists, and enable recording and note-taking functionality to improve assistance workflows.
Pricing And Billing
Manage your product and service price information by consolidating it into an organized system, conveniently adjust pricing, run seasonal discounts, and automate invoice creation.
Customer Feedback Collection
Gather customer satisfaction metrics through surveys, reviews, or open discussion platforms to track disposition in real time, enabling your business to identify areas for improvement.
Reporting and Analytics
Predict customer preference shifts and trends in the market, spot areas for improvement in your CRM efforts, and enable data-driven decision making with digitally-powered analytics.
Benefits Of Custom CRM Software
With many existing, ready-to-use CRM systems already on the market, there are certain advantages to having your own, in-house solution.
With a custom-tailored CRM solution, you get full control over your software and no longer have to rely on service provider policies, adapt to unwanted changes, or keep up with unnecessary user interface updates. With SysGears, you get only the adjustments you want, only when you want them.
Long-Term Profitability
By investing in your own CRM software, you can avoid the subscription fees of off-the-shelf solutions. Most of them charge on a per-user, per-month basis, which tends to skyrocket as your company grows and your operations expand. In cases where only specific modules are needed, we can also develop them separately, ensuring optimal development spending.
Customizability
Developing your own business’s CRM system allows you to include only the functionality you need, reducing feature bloat and user drop-off rates. Since SysGears always builds software with extensibility in mind, adding new functionality later will be fast and seamless as your workflows evolve.
Personalized Approach
No two software solutions we develop are the same. We take time to understand each client’s unique goals, preferences, and business needs. We can also engage you in the development process to the degree you would prefer, with regular solution demos and feedback collection. This ensures that your new CRM software perfectly fits your workflows and is designed according to your vision. If your project goals shift, we can adjust our strategy, as well as scale the development team up or down at any time.
Rich Cross-Industry Experience
We’ve been in the IT market since 2010, delivering high-quality solutions across a variety of industries. Our IT and BA experience allows us to have a holistic understanding of project needs and requirements that make each project unique, from UI flows to security features and regulatory compliance. Additionally, we have developed versatile workflows that streamline our development process, reducing bottlenecks and ensuring smooth deployment.
Long-Term Cooperation
Once we deploy and implement your CRM software solution, SysGears remains your long-term development partner. You can rely on us to extend your CRM system as your business grows beyond the original scope, as we will implement any additional features, security updates, and compliance adjustments when you need them. With us, your business gets expert software support for as long as you need it.
Advanced Technologies
Depending on your business needs, we can include big data or artificial intelligence in your CRM solution. Big data processing helps you organize and effectively use large volumes of complex customer behavior information to improve operations. AI, on the other hand, helps you streamline simple, repetitive processes, such as time-intensive data entry and response to common inquiries or those received outside working hours.
Flexible Cooperation Models
SysGears offers three main cooperation models for software development, each fit for different contexts and business needs. You can outsource the development of your CRM solution to us, in which case our cross-functional team will handle it from start to finish with our own teams. We can also lend you the expertise of a dedicated team to cover a specific aspect or stage of your project. Last but not least, you can augment your team with our professionals to fill a gap or cover a vital position, whether short-term or for an extended duration.
Multi-Level Security Practices
We sign comprehensive non-disclosure and service agreements for every project we work on, which cover confidentiality requirements, intellectual property rights, and clear terms of our partnership. Within the company, we employ physical and network security measures, data encryption, and internal information security policies to safeguard our equipment against unauthorized access. In your software solution, we implement compliance with all necessary data privacy regulations, MFA, role-based access control, and any other security features you require.
Award-Winning Services
Clutch
Top Scala
Developers
Aciety
Mobile Devices
Development
Upwork
100% Job Success
Aciety
Cloud Computing
Development
Upwork
Top Rated Plus
Aciety
System Architecture
Development
Case Studies
Simple Texting: SMS Marketing Platform
Marketing
SMS
SimpleTexting: SMS Marketing Platform
SysGears developed a B2B SMS marketing solution that includes a number of features designed to launch and support all types of campaigns. The scope included analytics tools, bulk messaging, contacts import functionality, and payment management. We integrated the platform with Authorize.net and PayPal for easy payments, and the public REST API enables businesses to build their services and applications on top of SimpleTexting capabilities.
Sales Management Software
SysGears redesigned a B2B sales automation platform for a client who sought to help sales representatives of alternative energy solutions in the US manage the deal cycle more efficiently. We contributed an expert designer to the project, who enhanced and simplified existing workflows, redesigned the application to follow brand guidelines, and developed new user flows for newly added features, such as customer communication tools integrated in the application. Our designer also took part in project management to support overall team coordination.
Testimonials
5.0
“SysGears had a deep understanding of the project and consistently came up with efficient solutions for implementation.”
Hákon Ágústsson
Founder, MyTweetAlerts.com
5.0
“The team has worked wonderfully and communicated flawlessly throughout the entire project.”
Robert Simunic
Sales Director, Carveco
5.0
“SysGears team feels like a part of our team, always interested in the overall project success.”
Jane
Client Success Manager, Custom Software Development Company
Ready to start your own CRM software success story?
Our Development Process
Initial Call
Before starting development, we hold a call to discuss your project idea, feature requirements, and other key factors, with the option to sign an NDA before any project details are revealed. If our services match your needs, we formalize our partnership with a Service Agreement and begin the development process.
Discovery Stage
First, we build a strategy — our team of business analysts and tech experts assesses technical and market feasibility, identifies potential challenges, maps out the project scope, and creates an optimal product concept. Then, we finalize technologies to be used during development, select the right experts, and put together a detailed development plan to guide the process.
Design Phase
Our UI/UX designers conduct thorough research into the optimal user experience for your CRM software and outline it with wireframes to get a general idea of the solution’s layout. Then, they create interactive prototypes and validate them with you. This ensures consistency with your design ideas and brand identity, as well as easy adoption once the product is implemented.
Software Engineering
After the design phase is complete, our software developers begin implementing functionality based on the final prototypes, building all the tools and features that make your CRM solution a valuable business asset. We develop software in iterations, each focused on fully implementing one vital software segment at a time. We also conduct product demo sessions to provide you with updates on the development process and gather your feedback.
Testing and QA
Throughout development, from planning to final pre-release checks, our QA team works closely alongside the software engineers. The solution is thoroughly tested at the end of each iteration to ensure that it meets all functional and non-functional requirements, and any identified defects are eliminated before deployment.
Post-Release Partnership
After implementation, we continue working together to make any future changes to your new software solution, including regulatory compliance updates, responses to emerging security threats, and additional features to accommodate your company’s growth.
Our Technology Stack
Frontend
JavaScript
TypeScript
React
Next.js
React Native
Expo
Backend
JavaScript
TypeScript
Node.js
Express
NestJS
Python
Scala
Apollo
Play
Akka
ZIO
Cats
Spark
FastAPI
Pandas
Databases and State Management
MySQL
PostgreSQL
MongoDB
DynamoDB
Firebase FireStore
Firebase Realtime Database
Redis
Supabase
Testing Tools
Jest
React Testing Library
Cypress
Enzyme
Mocha
Chai
Puppeteer
Cloud / Infrastructure
AWS
GCP
Azure
Apache Mesos
DC/OS
Databricks
Docker
UI frameworks
Material UI
Tailwind CSS
Ant Design
NativeBase
Tamagui
AI / ML
OpenAI APIs
Google VertexAI
Whisper engine (CUDA)
Big Data
Scala
Python
Apache Spark
Kafka
ELK
Pandas
FAQ
How is CRM software different from other business software?
While CRM software can share some similarities with other business solutions (e.g., ERP, accounting platforms), its primary focus is on the customer’s journey with your company. A CRM system allows you to keep a detailed history of all interactions with customers, allowing you to nurture them as returning business and streamline customer service.
If you’re looking for other business software solutions, feel free to browse our document management, accounting, or ERP software development services!
Which industries can benefit from CRM software?
Being highly modular and industry-agnostic by nature, CRM systems can often be put to good use in any field that requires a consolidated space for customer information, effective tracking of communications with them, and synchronized processes between sales, marketing, and customer service. A well-designed custom solution from SysGears is specialized to bring maximum benefit to your company’s workflows, taking into account your specific business needs and established processes.
What data safety measures do you take in your CRM solutions?
SysGears takes every precaution to ensure your customers’ data is not accessible to unauthorized parties, with tried-and-true security features like multi-factor authentication and role-based access control. We thoroughly discuss all necessary regulatory standards (GDPR, CCPTA, HIPAA, etc.) that your CRM software must comply with, and implement them accordingly. We adhere to secure-by-design practices throughout development, and conduct extensive data access and security testing at the end of each sprint. We also abide by rigorous data security policies within our own company.
How much does it cost to develop a custom CRM software solution?
The cost of developing a custom CRM solution can depend on a variety of factors, including feature set, project scope, delivery timeline, scalability requirements, and others. Therefore, development costs will vary from project to project. Contact us to discuss your technical and business needs!
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