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Telecom Software
Development Services

SysGears creates scalable, secure, and high-performance telecom software solutions, including OSS/BSS systems, B2B and P2P communications software, and VoIP applications. Our end-to-end telecom software services help telcos and other businesses adopting telecom technology digitize their operations, improve monetization, and drive customer experience to the next level.

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About Us

Backed by over a decade-long experience in custom software development, we help our clients automate their workflows, outpace competition, and generate new revenue streams. From idea validation to post-release maintenance, our telecom software engineering team supports all software development stages and offers all necessary tools to maximize telecom software efficiency. We combine robust architecture design, coding best practices, and exceptional UX/UI to create reliable telecom software applications that deliver value and meet user expectations.

Telecom Software Solutions We Deliver

BSS / OSS Solutions

We develop robust business support systems (BSS) that help telecommunication companies streamline customer-facing operations, such as billing, order management, customer relations, and revenue management. BSS solutions are essential for telcos aiming to keep in touch with their clients, improve network experience, and elevate retention rates. 

Operational support systems (OSS) ensure reliable network operations, helping administrators spot and resolve issues and minimize downtime. We can enhance your OSS with server-side solutions that optimize critical operations like network fraud detection and fault management.

  • Telecom CRM Systems provide a comprehensive view of the customer journey, allowing companies to streamline client communication and create personalized experiences through loyalty programs and special offerings.  Our telecom CRM software solutions have human-centric design and intuitive navigation, ensuring quick software adoption and streamlined service delivery.
  • Telecom Order Management Software optimizes the entire order lifecycle, from order entry and validation to billing and order fulfillment, delivering seamless customer experience and reducing customer churn. We develop flexible and extensible order management solutions for telecom to easily incorporate new products and services and support company growth.
  • Telecom ERP Systems enable communication service providers to comprehensively manage and automate essential back-office and front-office operations, including accounting, sales, billing, human resources, and supply chain processes. We can integrate our custom ERP solutions with the company’s BSS to ensure more coherent business processes.
  • Telecommunications Billing Systems collect usage data, calculate charges according to the relevant tariffs, generate invoices, and handle payment processing. By leveraging our telecom billing solutions, companies can establish various pricing models, ensure timely and consistent invoicing, and elevate customer satisfaction.
  • Subscriptions Management Software allows telco operators to efficiently manage the subscription lifecycle, create service packages, and configure various price plans and special offerings. We deliver telecom subscription management systems that enable multiple payment methods and payment gateway integration, improving service monetization and customer retention.
  • Telecom Self-Service Portals give customers an opportunity to access their account settings, make payments, and troubleshoot issues just in a few clicks 24/7. Self-service portals help telecommunication businesses cut operational costs and optimize the work of customer support teams while boosting engagement and service quality.

VoIP Solutions

We deliver custom VoIP solutions that unify all communication channels on a single platform. Our custom VoIP software can handle high call volumes, ensuring high-quality customer service during peak hours.

We develop peer-to-peer messenger apps, corporate messengers, video conferencing and call center software, ensuring secure corporate and customer communication.

  • Call Center Software allows retail, healthcare, and transportation enterprises, as well as B2B and B2C companies of all sizes, to fine-tune call management, including call distribution, reconnections, and interactive voice responses. We deliver resilient software solutions for both inbound and outbound call centers, helping businesses establish long-lasting customer relations, improve services, and maximize profits.
  • Video and Audio Conferencing Applications are must-have tools for enterprises of all sizes, aiming to effectively organize remote work, provide telemedicine services, conduct online learning and sports training sessions, and ensure efficient communication with clients worldwide. We deliver audio and video communication solutions for one-to-one and group calls, video broadcasting, and live streaming, empowered by recording, transcription, and other features required by businesses.
  • Messenger Apps ensure effective customer support and streamline corporate communication. We create fast and convenient chat applications that provide uninterrupted, engaging, and secure chat experiences. Our team can deliver custom messaging applications, incorporating specific features that meet the needs and security requirements of various industries.
  • Live Streaming Apps allow businesses to quickly deliver high-definition content to their target audiences regardless of their location. We develop robust, scalable, and feature-rich video streaming apps and platforms that enable users to watch or create live videos.

Telecom Analytics Solutions

We create telecommunication analytics solutions powered by big data and AI / ML technologies to provide deeper insights into a company’s operational and financial performance, as well as sales and marketing campaign success. Telecom analytics software contributes to fast and smart decision-making, boosting competitiveness and maximizing ROI.

Our advanced telecom analytics tools can be synchronized with corporate systems, such as CRM, ERP, or accounting software, to ensure a 360-degree view of the telco business operations and seamless data exchange.

  • Customer Analytics Solutions provide telecommunication companies with the opportunity to analyze service preferences, usage patterns, and retention rates and, based on received metrics, build actionable marketing strategies, predict customer churn, and improve service personalization.
  • Marketing and Sales Analytics Solutions enable sales teams to track KPIs, evaluate promo campaign effectiveness, and model future marketing strategies. Built-in dashboards and visualization tools provide deeper insights into real-time performance, marketing, and sales metrics, fostering more informed decision-making.
  • Finance Analytics Solutions enable smart financial planning and modeling that fosters more efficient decision-making, risk mitigation, and budget planning, improving profitability and customer satisfaction. Supported by innovative AI / ML tools, finance analytics software enables accurate performance forecasting based on smart predictions and historical data.
  • Telecom Fraud Monitoring Solutions monitor suspicious network traffic, spot fraudulent account behaviors, and automatically detect and block telecom fraud attacks. We create telco fraud detection and prevention systems powered by machine learning and data analytics to evaluate fraud risks and safeguard telecom operators and their clients from scams.

Our Telecom Software Development Services

Telecom Software Development

SysGears delivers high-quality software solutions for telecom, including BSS software, live streaming solutions, and VoIP applications. Our telecom software development services encompass the entire software development lifecycle, from project scoping to continuous support. Our ultimate aim is to deliver scalable, high-performing, and user-friendly software solutions that align with our customer’s strategic vision and help their business thrive in the competitive industry landscape.

Telecom App Development

SysGears develops custom telecom mobile and web applications with intuitive interfaces and robust architecture, helping enterprises create additional customer touchpoints, expand the range of services, and manage system performance. We deliver fast and secure audio and video conferencing apps to empower customer care, remote work, education, health care, and other services.

Telecom Software Consulting

SysGears provides software consulting services to telecommunication companies and other businesses willing to digitize their workflows or improve customer service with the help of telecom software solutions. Our tech experts and business specialists will assist in refining a product vision, developing a project roadmap, selecting the optimal tech stack, and assembling an expert team.

Legacy Software Modernization

SysGears can modernize telecom legacy systems, helping companies optimize network operations, offer more advanced services, and improve customer security. Our team comprehensively evaluates the existing software infrastructure and develops an actionable modernization roadmap. We can rearchitect the outdated telecom solution, add new functions, and improve UX design, enabling telecom providers to reduce maintenance costs and gain competitive advantage.

Software Integration

We can integrate our telecom applications with existing software infrastructure, such as corporate CRM and ERP, to enable better team collaboration, fast customer service, and personalized interactions. We can empower the telecom enterprise’s business processes by integrating our custom software for order and subscription management, data analytics, accounting, and more.

Cloud-Based Software Development

SysGears develops cloud-based telco solutions and helps companies move their existing software to the cloud, ensuring unlimited scalability, data security, and accelerated service delivery. Cloud computing in telecom allows telebusinesses to reduce costs, streamline data exchange, and accelerate service delivery.

Partner with a reliable telecom software development company to empower your business with robust telecom solutions

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Featured Customer Stories

AI-Powered Home Care Management Software

AI

Telecom

AI-Powered Home Care Management Software

SysGears created a scalable B2B management platform powered by an AI-enabled call analysis system, enabling home care agencies to evaluate employee performance, streamline operational processes, and enhance business risk assessment. We integrated a convenient speech-to-text converter generating call transcripts and subsequently evaluating them according to the pre-established criteria. The AI-powered call analysis system offers comprehensive performance analytics and emergency monitoring features, allowing home care agents to quickly respond to accidents, improve safety measures, and increase workflow efficiency.

Contact Center As a Service

SysGears developed a comprehensive contact center application for managing inbound and outbound calls, messages, social media communications, and client relations, empowered by advanced analytics and reporting tools. The web application allows contact centers to customize customer service by integrating a voice recording feature, a text-to-speech converter, and a convenient payment system. Additionally, our solution enables operators to gather and process client data and requests before a call, maximizing efficiency and exceeding customer expectations.

Contact Center as a Service

SaaS

Telecom

Hoolio: Online Fitness Platform

Virtual Fitness

Online Streaming Platform For Fitness Training

SysGears crafted a custom B2B platform for risk assessment, remediation, and certification for audit companies. We developed a custom questionnaire engine for risk assessment processes, a program builder for designing custom assessment rules, and membership plans for small and large business entities.

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Customer Testimonials

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Innovative Technologies Powering Our Telecommunications Software

Artificial Intelligence and Machine Learning

Over the past 10 years, AI / ML technologies have drastically changed the telecom landscape, helping companies elevate customer experience and ultimately beat fierce competition in the industry. According to Statista, 56% of global telecommunication companies have fully or partially adopted AI technologies, while 43% of telcos invest in generative AI. Find out more about the transformative power of AI / ML innovations:

  • Improved customer service: Chatbots and virtual assistants help telcos keep in touch with their clients 24/7 through personalized recommendations and instant customer support. The application of AI in customer service improves response time, optimizes costs, and enhances client satisfaction.
  • Predictive maintenance capabilities: Artificial intelligence algorithms and machine learning models scan historical network data to spot patterns that can potentially cause network disruptions. Telecom operators and service providers can proactively fix issues to ensure uninterrupted network performance and better customer experiences.
  • Enhanced network security and fraud detection: AI tools can identify and notify about suspicious traffic and malicious activities, helping to safeguard the network against cyberattacks and data breaches. ML-enabled fraud detection systems spot various types of fraudulent behavior, ensuring personal data security and improving customer trust.
  • Cost optimization and faster service delivery: AI technologies enable telecom enterprises to automate repetitive tasks, which optimizes resource allocation, improves employee performance, and ensures better customer service. Automation contributes to faster and better customer service, eliminating human mistakes and data siloes.

Internet of Things

The adoption of IoT technologies in telecom is no longer a novelty: the trend has been formed and keeps evolving. The telecom IoT market is projected to reach $410.656 billion by 2033, growing at a CAGR of 22.2% annually. Learn more about how IoT technologies change the landscape of the telecommunication industry:

  • Smart equipment monitoring: IoT sensors allow telecom providers to monitor equipment status, asset condition, and network health in real time, identifying and solving issues without major service disruptions and income loss. IoT-based solutions also track energy consumption rates, allowing companies to optimize power usage and reduce costs.
  • New monetization opportunities: By embracing IoT connectivity, telcos can expand their services to healthcare, leisure, and smart home industries. IoT solutions for remote communication, monitoring, and workflow automation enable telecommunication companies to establish long-term partnerships across various sectors.
  • Accelerated data exchange: IoT connectivity and 5G technology provide high-speed data transfer from multiple devices to huge numbers of users while ensuring the highest connection quality and data integrity. IoT solutions enable telcos to serve hundreds of thousands of devices simultaneously, boosting energy efficiency and optimizing costs.

Big Data Analytics

As mobile devices have become an integral part of daily life, telecommunications companies need to effectively handle enormous data flows, with big data being one of the key tools to achieve this aim. Big data analytics in the telecom market size is estimated to reach $155.33 billion by 2031, with a 2024-2031 CAGR of 54%. Discover how big data solutions can revolutionize the telecom industry:

  • Reducing customer churn: Big data analytics provides insights into customer behaviors, service preferences, and satisfaction levels, enabling telecom providers to predict future demands and create personalized offerings. A data-driven approach to customer service allows telcos to take timely measures to reduce churn and stay informed about client needs.
  • Optimizing pricing strategies: Big data tools help telecom providers analyze existing tariffs across the industry, as well as customer reactions, to come up with optimal pricing models. Big data-driven price optimization helps attract new clients, increase retention, and improve profitability.
  • Preventing fraud: The combination of machine learning models and big data algorithms helps telecom operators recognize typical fraud patterns and immediately send alerts. Big data analysis reduces the number of false positive results, improves customer safety, and facilitates trust.
  • Improving product quality: By leveraging real-time and historical data on product or network performance, as well as customer usage patterns, telcos can smartly innovate their products and services, aligning with customer expectations.

Embrace Our Expertise in Telecom Software Development

14+

Years of experience in custom software development

240+

Corporate customers

110+

Software development experts

3

Countries represented

40+

Ongoing projects

SysGears as Your Trusted Telecom Software Development Partner

Technology Expertise and Business Orientation

Guided by engineering excellence, passion for innovation, and strong business acumen, we help telecom enterprises translate their ideas into action. We create resilient, secure, scalable telecommunications software with intuitive UX/UI design and customer-centric functionality. We keep abreast of the latest technology and business trends to deliver applications that align with the company’s ambitions and bring meaningful change.

Telecom Industry Knowledge

Since 2010, SysGears has been delivering robust and user-centric custom software applications for telecommunication and other industries benefiting from VoIP solutions. Due to extensive experience in software development for telecom, we understand the key challenges of the modern telecom sector and deliver market-ready solutions that facilitate business growth.

Cybersecurity and Data Protection

As cybersecurity remains one of the most pressing issues in the telecom industry, we strictly follow regulatory requirements and implement cybersecurity best practices to prevent data breaches. We regularly update our software to mitigate security risks and safeguard your IT infrastructure from cyberattacks.

Long-Term Support

For over a decade in custom software development, SysGears has proven to be a trustworthy partner for businesses of all sizes, aiming to automate their workflows and improve customer experience. We are dedicated to building lasting partnerships with our clients, providing continuous support and maintenance services and fostering transparent communication.

How We Deliver Our Telecom Software Solutions

Discovery Interview

Our collaboration starts with a discovery call, which is essential to further understand the customer’s goals and the challenges they face. We clarify the project details and customer’s expectations.

Project Scoping

Upon signing a service agreement and an NDA, we proceed with a comprehensive business analysis. We conduct in-depth market and competitor research and analyze the client company’s internal processes to create a project outline. We calculate a preliminary budget, determine an implementation timeline, and identify key milestones.

Building a Team / Onboarding an Expert

Depending on a collaboration model, we can assemble a team of professionals with relevant experience in telecom software development or augment an existing in-house team with our tech talent. Our software engineers, designers, and QA experts ensure high-quality delivery and quick time-to-market.

UX/UI Design

We create functional and user-centric UX/UI design that effectively addresses the needs of telecom companies and helps them achieve their immediate and long-term goals. We follow UX/UI design principles and best practices to make our product convenient for the end users, making it consistent, accessible, simple, and responsive. Our designers regularly communicate with the clients to gather feedback, including end users’ responses, and introduce improvements.

Development

Our software engineers are committed to delivering top-tier software solutions for telecom, leveraging years of experience, robust tech stack, and coding best practices. Our team regularly communicates on the development progress, holding demo sessions to collect feedback and ensure all stakeholders are on the same page. We report the current risks that can affect the development and offer all necessary tools to effectively mitigate them.

Testing

Following best practices for software testing, our QA engineers meticulously analyze the project requirements, develop the relevant testing strategies, and further accompany the entire software development process. Proactive testing is vital to correct defects early and make project implementation faster. Our QA experts test each version of the solution in a staging environment to verify that the application meets all functional requirements. Once all issues and bugs are fixed, we release our software to the end users.

Ongoing maintenance

We provide software maintenance services and long-term support to identify vulnerabilities, quickly solve arising issues, and implement software updates, mitigating security risks and ensuring uninterrupted software operation.

FAQ

How do your BSS software development services empower my telecommunication company?

BSS software allows enterprises to automate order processing, streamline billing and charging operations, and establish stronger customer connections through personalized offerings, service packages, and loyalty programs. We develop custom BSS software solutions, combining resilient architecture, sleek design, and tailored functionality to meet the most demanding telecom business requirements. We ensure software scalability and flexibility, resulting in significant cost savings and long-term business success.

Do you develop custom software solutions for telecom?

Yes, you can partner with SysGears to get a telecom application tailored to the unique needs of your enterprise. We create custom software solutions for telecommunications, including ERP and CRM systems, VoIP applications, telecom analytics solutions, and more. By leveraging our custom telecom software, you can build effective workflows, solve specific operational challenges, and offer hyperpersonalized services, which is far beyond what generic solutions can offer.

Can you integrate a new telecom software solution with my existing IT infrastructure?

We can integrate our telecom solution with your existing systems, such as ERP, CRM, or BSS/OSS software, ensuring seamless data flow, improved operational efficiency, and better team collaboration. Our team will help you make the most of your IT ecosystem and gain competitive advantage in the fast-paced telecom industry.

How much do your telecom software development services cost?

Telecom software development cost is mainly determined by feature set, delivery schedule, as well as performance and scalability requirements. Among other factors influencing the solution price are specific security requirements to comply with, third-party integrations, and the use of advanced technologies like machine learning or big data analytics. Our developers adhere to the coding standards and QA best practices to ensure top-tier software quality, which pays off in the long run.

How long does it take to develop a custom telecom software solution?

The development timeframes largely depend on the project scope, allocated budget, team size, and expertise. We develop our software in iterative cycles, enabling a client to see the interim results and give their feedback. To provide preliminary development timeframes, we gather project details and discuss your needs. Book a consultation to get more information!

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